Refund policy

Return & Refund Policy

Last updated: February 13, 2026

Thank you for shopping with ToastyTrees. Because our products are made-to-order and fulfilled by our production partner, we have a limited return and refund policy.

Please read this policy carefully before making a purchase.

Made-to-Order Products

All items are custom printed and made to order when you place your order. This means we do not keep inventory and we cannot accept returns or exchanges for:

  • Wrong size ordered

  • Buyer’s remorse

  • Colour expectation differences

  • Change of mind after ordering

We strongly recommend checking the size charts and product descriptions before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect (wrong item or size sent)

We will gladly provide a free replacement or full refund.

To request a replacement or refund

Email us at toastytrees0@gmail.com within 30 days of delivery with:

  1. Your order number

  2. A clear photo of the product

  3. A brief description of the issue

Once approved, we will send a replacement at no cost or issue a full refund.

Lost Packages

If your package appears lost in transit:

  • Please contact us within 30 days of the estimated delivery date.

  • We will work with Printful to investigate and send a replacement if confirmed lost.

Note: Incorrect or incomplete shipping addresses provided by the customer may not be eligible for replacement.

Returns & Exchanges

Because items are made to order, we do not offer traditional returns or size exchanges.

If you are unsure about sizing, please contact us before ordering and we’ll be happy to help.

Refunds (if approved)

If a refund is approved:

  • Refunds are issued to your original payment method

  • Processing time is typically 5–10 business days

Contact Us

If you have any questions, please contact:

Email: toastytrees0@gmail.com
Instagram: toastytrees_